Introducing the good services scale – Lou Downe

Introducing the good services scale – Lou Downe

I made a scale to measure the quality of services using the 15 principles of Good Service design. Here's why. When I wrote Good Services I made a pledge - to write something useful, and above all simple. I deliberately didn't include any kind of matrix, 'canvas' or score into the book because hell is…

This Is Service Design Methods: A Companion to This Is Service

Individual sticker — Good Services

What if AI and Service designers draw the future together?

Good Services: Decoding the Mystery of What Makes a Good Service

Good Services: a bloody good read (Part 1), by Jo Carter

This Is Service Design Methods: A Companion to This Is Service

Good Services: How to Design Services that Work: Downe, Louise

Good service designers should read Good Services.

Good Services: How to Design Services That Work : Downe, Louise

Finally, Good Services posters and stickers! – Lou Downe

SDN Good Services: How to Design Services that Work

Lou Downe's guide to good servic design

Good Services by BIS Publishers - Issuu

DOTI Fest 2019 round-up. Our top takeaways from Snook's first